This Contact Us page lists the official customer service and business identity information for Basl so customers can verify who operates the store.
OUR IDENTITY
Legal Business Name: BRISK BAY HOLDINGS PTY. LTD.Store Name: Basl
Physical Business Address: Unit 2, 18 Bowen Cres, West Gosford, NSW 2250, Australia
ABN: 41 003 147 582
ACN: 003 147 582
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: care@basl.shopBusiness Phone Number: +61 480 803 163
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed.